Privacy Policy
Effective date: July 11, 2026 · Contact: team@mentoramentorships.com
The short version
Mentora provides one-to-one mentorship for young soccer players. To do that, we collect information from parents and about players, including notes and check-ins generated during mentorship. We use it to run the programme, keep parents informed, and keep players safe. We do not sell personal information, we do not use it for advertising, and parents stay in control: you can review, correct, or delete your child's information at any time. The rest of this policy explains the details in plain language.
Who we are
Mentora (“Mentora,” “we,” “us”) operates the mentorship platform at mentoramentorships.com, including the family, mentor, and admin portals. For anything in this policy, contact us at team@mentoramentorships.com.
Children's privacy and parental consent
Mentora is built for players aged 12–18, which means we knowingly handle children's personal information, and we treat that as the defining constraint on how the platform works.
- Parents enrol players. A player's account is created by a parent or legal guardian through the family portal. We do not allow players under 13 to create accounts themselves, and enrolment of any player under 13 requires the consent of a parent or guardian, given at enrolment.
- Parents can see, correct, and delete. At any time, a parent can review the personal information we hold about their child, ask us to correct it, or ask us to delete it. You can do this through the family portal or by emailing team@mentoramentorships.com. Deleting your child's information ends the mentorship, because we can't run it without the data it runs on.
- We collect only what the programme needs. We do not require more information about a child than is reasonably necessary to provide mentorship, and we do not condition participation on providing more.
- Withdrawing consent. A parent can withdraw consent at any time, which stops further collection and use of the child's information and ends the programme for that player.
Information we collect
From parents: name, email address, phone number if provided, and account credentials; billing information where applicable (processed by our payment provider — we do not store full card details); and any context you choose to share with your child's mentor through the platform.
About players: name, age and date of birth, club and team where relevant, the track they're enrolled in, and the information needed to match them with a mentor.
Generated during mentorship: the player's pre-session check-ins; the mentor's structured post-session notes; scores and readiness bands produced by our measurement system from those inputs; and the monthly reports built from them. This is the core of the service, and it is behavioral information about your child — we treat it accordingly throughout this policy.
Automatically: standard technical information when you use the platform, such as log data and device information, used for security and to keep the service working. We do not use advertising trackers.
How we use information
We use the information above to: match each player with an appropriate mentor; prepare mentors before sessions and document sessions afterwards; produce progress measurement and the monthly parent report; communicate with families about the programme; keep players safe (see Safeguarding below); operate, secure, and improve the platform; and meet legal obligations. We do not use personal information for advertising, and we do not sell it to anyone.
Automated processing — how scoring works
Session check-ins and mentor notes are processed by our measurement system (the ERS, built by our technology provider Paceful) to produce consistency scores against fixed, behavior-based criteria. Two commitments about this processing:
- It is decision support, not decision making. No score triggers any action about your child on its own. Mentors and Mentora staff interpret trends and decide next steps, and parents see the results in plain language.
- It measures behavior in a mentorship context, nothing more. The system is not a clinical, psychological, or diagnostic tool, and its outputs are never treated as one.
Your child's information is not used to train general-purpose AI models.
Who can see your child's information
- Your child's mentor sees the information needed to mentor them: their profile, check-ins, session history, and briefs.
- Yousee your child's mentorship through the family portal, including who their mentor is, the session cadence, and monthly reports.
- Mentora staff access player information only as needed to run the programme, oversee quality, and handle safeguarding.
- Club partners receive programme-level information in aggregate — participation and progress across the programme. Individual player records stay between Mentora and your family.
- No one else, except the service providers and safeguarding circumstances described below, or where the law requires it.
Service providers
We use a small number of providers to run the platform, each only for the purpose described: infrastructure and database hosting, email delivery for reports and account communications, payment processing, and the Paceful measurement engine described above. Providers act on our instructions and are not permitted to use your family's information for their own purposes.
Safeguarding disclosures
Mentors are trained to escalate anything touching a player's welfare beyond the scope of mentorship. Where a mentor or Mentora has a concern about a player's safety or wellbeing, we will share relevant information with the player's parents promptly, and, where we believe it necessary to protect the player or others or where the law requires it, with appropriate authorities. Welfare concerns are never kept from parents.
Data retention
We keep mentorship records for the duration of a player's participation and for 12 months afterwards, so families can return to the programme and so we can meet legal and safeguarding obligations, after which they are deleted. If you ask us to delete your child's information sooner, we will, except where we are legally required to keep specific records.
Security
We protect personal information with access controls, encryption in transit, and the principle that people only see what their role requires. No system is perfectly secure, and we will inform affected families promptly if a breach involving their information ever occurs.
Your rights
Parents can access, correct, export, or delete their family's information, and withdraw consent, as described above — through the family portal or by emailing team@mentoramentorships.com. Depending on where you live, you may have additional rights under state or national privacy laws (such as the California Consumer Privacy Act for California residents, or the GDPR for families in the UK or EU); we honour access, correction, and deletion requests from all families regardless of location. We will never treat you differently for exercising your rights.
Changes to this policy
If we change this policy in a way that matters — especially anything affecting children's information — we will notify parents by email before the change takes effect, not after. The effective date at the top always reflects the current version.
Contact
Questions, requests, or concerns: team@mentoramentorships.com.